Errors & Troubleshooting
Here, you'll find a comprehensive collection of guides to help you identify and resolve common issues on your own.
Desktop & WebUI
- Browser warning "Your connection is not private"
- Windows Defender SmartScreen blocks Resilio Sync installer
- Out of memory
- My files don't sync
- Peers aren't connecting
- Download/upload speed is very slow
Send info to Support team
- Collect debug logs on mobiles
- Measuring network performance with iperf3
- Collecting debug logs automatically
- Collecting debug logs manually
- Collecting crash reports, mini-dumps and core dumps
- Collecting core dump on NAS devices
Errors and warnings
- Agent run out of system notify watchers. Updated files will be uploaded only after periodic folder rescan
- Some internal tasks are taking time to complete
- Cannot download files / These files cannot be downloaded as there are no source peers online for too long time.
- Cannot add folder. It contains a folder that is already syncing.
- Core warnings
- Database error