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Collecting crash reports, mini-dumps and core dumps

Technical support is now available exclusively for Resilio Sync v2 users.
For Resilio Sync v3, direct technical support is no longer offered. We kindly encourage you to explore our community forum and Help Center for assistance with functionality-related questions. For inquiries regarding payments or licensing, please use our web form

WINDOWS

Crash report and mini dump

C:\Users\<user_name>\AppData\Roaming\Resilio Sync
C:\Users\<user_name>\AppData\Local\Microsoft\Windows\WER\ReportArchive

If you run Sync as service, the dumps location depends on the user under who service runs:

C:\Users\<user_name>\AppData\Roaming\Resilio Sync Service
C:\Windows\ServiceProfiles\LocalService\AppData\Roaming\Resilio Sync Service
C:\Windows\system32\config\systemprofile\AppData\Roaming\Resilio Sync Service

Core dump
1. Open Windows task manager while the Sync crash window is still opened
2. Go to the "Processes" tab
3. Find Sync, right-click on it and pick "Dump".

 

MAC OS X

Mini dump

Collect dmp files located at /Users/<user_name>/Library/Application Support/Resilio Sync”.

Crash reports

OS X crash reports are located at /Users/<user_name>/Library/Logs/DiagnosticReports/ -- they would be files whose names start with "Resilio Sync...".

Core dump
Please, follow these steps:
1. Download script get_rslsync_mac_coredump.sh
2. Launch terminal
3. Type in
chmod a+x ~/Downloads/get_rslsync_mac_coredump.sh
~/Downloads/get_rslsync_mac_coredump.sh
4. Wait for a crash and the core dump compressing.
5. Send the gzipped coredump to us.

 

LINUX

Crash report and mini dump

./.sync. If you use sync.conf (configuration file) see in the configured local storage folder

Core dump

1. In Terminal run command ulimit -c unlimited.
2. From this Terminal window start Sync the way you usually do.
3. When Sync crashes, there should be a crash dump placed near rslsync binary. It will be a file with digits in its name. NOTE: if you launch Sync at startup via a startup script, dump will be placed in another directory, depending on your script, being most likely file system root.

If you can’t find coredump at the base (current) directory, please refer to http://sigquit.wordpress.com/2009/03/13/the-core-pattern/.

For NAS devices the flow is the same, see here for more specific details. 

 

IOS

Crash report and mini dump

iPhone's or iPad's Settings -> Privacy -> Analytics -> Analytics data -> (some name with Resilio Sync).

You can also connect your device to a desktop computer to collect crash dumps. 

If you have a Mac:
1. Connect your device to your Mac via iTunes.
2. Click your device icon in the upper right corner of iTunes.
3. Sync all data to your Mac by clicking the "Apply" button in the lower-right corner of the screen.
4. Go to /Users/<user_name>/Library/Logs/CrashReporter/MobileDevice/<your device's name>/ for the logs.
5. Send this file to us.

 

There is another way to collect crash reports if you have access to a Mac:
1. Launch Xcode on Mac (this is a free app).
2. Connect your device to the Mac,
3. Find your device in the left column of Xcode, then go to "Device Log" section and copy-paste the content of the latest BTSync.crash report.

 

If your desktop runs Windows, please, search for the reports in the following folders:

Windows XP: C:\Documents and Settings\<user_name\>Application Data\Apple computer\Logs\CrashReporter\

Windows Vista & Windows 7: C:\Users\<user_name>\AppData\Roaming\Apple computer\Logs\CrashReporter\MobileDevice\

 

 

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