Help Center

Folder not found

Folder not found error may appear in either of the following two cases:

1.When you add a folder to Sync and then delete it from the file system (thus, the folder name is still visible in Sync, however, the actual folder has been removed).

2.When you move a syncing folder to another HDD or another logical partition of the same HDD.
Although Sync v2.x supports moving of folders, such manipulations should be done within one logical partition of the disk. 



1.If the folder hasn’t been deleted from the hard drive completely but just moved to Recycle Bin/Trash, you can recover it by using the Restore/Put Back option. 
2. Remove the folder from Sync and then add it again at the new location. However, in this case all previous connections to this folder will be terminated and you'll have to reconnect it to other peers again.
The above steps should restore the connection with the folder and synchronization will be resumed. 
Was the article helpful? Yes / No, send feedback on article Thanks!

Please note that we won't mail you back. This is just purely feedback on the article above. If you need help from our Support Team, please use the "Contact Support" link at the top of the page or click here.